Return Policy
All of our tablecloths are made to order, so we do not accept returns on our tablecloths. We highly recommend you measure your table prior to ordering. If you need assistance, simply call us at 610.888.2037. If you are uncertain of a print, you can purchase a swatch. You can do this by calling us at 610.888.2037.
Our policy lasts 7 days. If 7 days have gone by since your purchase, and you haven't contacted us, unfortunately we can’t offer you an exchange, return or refund.
We accept exchanges, with exception. Please read further.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Type of goods exempt from being exchanged: All tablecloths are made to order. If you've purchased a standard size, we allow for exchange - 30% restocking fee, you pay return shipping, additional fee for larger size, as well as shipping for new item. No refunds given on price difference when exchanging for smaller size. All custom size orders are final sale, not exchangeable or refundable. No discounts or sale pricing are offered for any item(s) exchanged. Double check your measurements for your table prior to ordering. If you are unsure of a color or print, please purchase a swatch.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase. Providing us with your order number will suffice.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Sale items (if applicable)
Only regular priced items (excluding tablecloths) may be refunded, unfortunately sale items cannot be refunded or exchanged. They are final sale, no exceptions.
THE PROCESS
Please send us an email with your name, order number, product and contact phone number.
We will communicate with you via either email or phone number. We will provide a return authorization number and the address to ship the item(s).
Exchanges (if applicable)
We only replace items if item is defective or damaged. If you need to exchange it for the same item, send us an email at info@freckledsage.com
You must include an RMA# supplied by us. Please note any package received without this number will be returned to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping and or return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $10, you should consider using a trackable shipping service or purchasing shipping insurance. Best to use a shipping that includes tracking.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@freckledsage.com.